- Retail and Delivery Policies
- Accessibility Statement
Jordan's Furniture employs these following policies regarding merchandise returns.
THERE ARE TIMES when it’s “just not right.” At Jordan’s Furniture, we understand there will be instances when, for whatever reason, you might want to return your purchase. We understand this, and we want to make such returns as easy as possible.
If you return your purchase (excluding bedding) within 7 days of delivery or pickup, we will either make a complete exchange for something else you prefer or issue a refund — your choice.
This excludes bedding, special orders, delivery and assembly fees.
We will process your refund within 14 business days. Credit card refunds take less time and refund checks take the most. Contact us either by telephone 1.866.8.JORDANS (866-856-7326), Option #1 or send us an email via our “Contact Us” form.
Please Note: We do not refund special order deposits and delivery charges. An additional delivery charge may be assessed when we return to your home to pick up furniture.